We’re looking for customer-focused Accounts / Contract Managers who can engage with our partners, manage fulfilment of our contracts to inspire the engineers of tomorrow and make a positive impact on the future careers of young people.

Based in our Office in Lancashire, you will play a key role between our national (and multi-national!) Partners who fund our programmes and the Schools we deliver the projects to. We’re a team who truly believe in what we are doing makes a difference. You’ll also get out of the office a lot with attendance at amazing venues and be a part of our Programmes.

We are leaders in encouraging and inspiring Children to explore Engineering as a career path. Our Goal, as a not-for-profit Company, is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age.

The key responsibilities are :

• Manage and fulfil assigned contracts across the UK, including planning and delivery of quality in-person established events across the UK with our wonderful partners to inspire.
• Develop and maintain long-term relationships with our external partners such as Network Rail, Ford Motor Company and Rolls Royce, with excellent customer service.
• Work with Service Delivery Coordinators to identify and recruit schools on our fully-funded programmes.
• Work with outreach teams of our Partners to further our reach into schools
• Ensure schools and partners receive services in a timely fashion as part of contract delivery.
• Providing reports back to the business and Partners upon completion of the programme.
• Communicate effectively with regular update reports to our partners, within the Service Delivery team and externally with a range of stakeholders in Education & Industry.
• Keep up to date and accurate records of all contracts, ensuring information is shared quickly.

 

The set of skills we’re looking for:

• Experience in a customer-focused role
• Excellent relationship-management skills with the ability to listen and communicate confidently
• Ability to communicate with children in a fun effective way
• Excellent organisational skills managing multiple contracts at the same time
• Experience in Contract Management or Event Planning would be beneficial
• Setting and working to effective objectives and timescales
• Good digital skills with Microsoft 365, Excel and Outlook.You do not have to meet 100% of the requirements to apply – we’re looking for individuals who share our passion about the aims and aspirations we have and wanting to make a positive impact on the future careers of young people.

What You’ll Get:

• Company Medical Health Cash Plan for all employees
• Full-time role at 37.5 hours per week (8:30am – 4:30pm, Mon-Fri)
• 29 days holiday per year, including bank holiday
• Increasing holiday allowance throughout employment
• Professional development opportunities and progression within a growing organisation
• Working with some of the world’s largest blue-chip companies as part of their school outreach activities
• Opportunity to travel nationally and internationally with the Company
• Opportunities to engage with inspirational people and companies, joining industry site visits and conferences
• On-site free parking
• Casual dress at Burnley HQ Offices, working in a relaxed environment with a great team of people

If you want to work for a value led business who change lives through STEM & Engineering engagement, and you think you’re a good fit, then we want to hear from you!

To apply please submit a CV with covering letter to [email protected]

Salary: £25,000, Full-time, Permanent.

We are leaders in encouraging and inspiring Children to explore Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people.

Our Service Delivery department play a key role here, creating the bridge between our Partners who fund our programmes and the Schools we deliver the programmes to.

Our Goal, as a not-for-profit Company, is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age.

The Role:

• Communication with schools via telephone calls and email to register onto our activities and build relationships with the schools for their ongoing engagement
• Support schools throughout their activity with educational, engineering and curriculum support
• Where suitable, attend events at our partners sites nationwide, to see our activities in action, further supporting and celebrating our engagement with pupils
• Problem solving challenges faced by schools to ensure pupils are inspired by engineering
• Handling inbound calls and emails
• Ensuring information is accurate and up to date on CRM System
• Communicate effectively within your team
• Providing a great level of customer service

What You’ll Get:

• Salary £21,000 to £23,000 based on experience
• Company Medical Health Cash Plan for all employees
• Full-time role at 37.5 hours per week (8:30am – 4:30pm, Mon-Fri)
• 30 minutes lunch break each day
• 29 days holiday per year, including bank holidays
• Increasing holiday allowance
• Working with some of the world’s largest blue-chip companies as part of their school outreach activities
• Opportunity to travel nationally with the Company
• Opportunities to engage with inspirational people and companies
• On-site free parking
• Casual dress at Burnley HQ Offices, working in a relaxed environment with a great team of people
• Professional development opportunities and progression within a growing organisation

 

We’re looking for:

• 1 years’+ experience in a customer-focused role
• Excellent relationship management skills with the ability to listen and communicate credibly and effectively both verbally and in writing
• Ability to work to objectives and agreed time-frames
• Excellent organisational skills with attention to detail to support with the management multiple contracts at the same time
• Good digital skills with Microsoft 365, Excel and Outlook and experience of using a CRM system
• Confidence in seeking out new leads and contacting schools for the first time

You do not have to meet 100% of the requirements to apply – we’re looking for individuals who share our passion about the aims and aspirations we have and wanting to make a positive impact on the future careers of young people.

If you want to work for a value led business who change lives through STEM & Engineering engagement, and you think you’re a good fit, then we want to hear from you!

To apply please submit a CV with covering letter to [email protected]

Salary: £21,000-£23,000 dependent on experience, Full-time, Permanent