Note: Applications without a cover letter will not be considered.

Primary Engineer has, over the past 12 years, created an engineering curriculum that spans Early Years, Primary, Secondary and Further Education institutions. Our core aims include; the development of children and young people through engagement with engineering, the promotion of engineering careers for pupils through inspiring programmes and competitions, the development of engineering skills for teachers and practitioners as a sustainable model and working to address the gender imbalance in science and engineering.

At Primary Engineer we understand that our strength comes from our fantastic people. The Contract Manager and Facilitator role is a fantastic opportunity to work in a high-profile, national organisation where you can make a difference to society. Working alongside world-renowned companies in a fast-paced and versatile environment.

JOB PURPOSE

The successful candidate will be an ambassador for Primary Engineer, they oversee building long-term relationships with all stakeholders. They will continually reflect to optimise the services we provide and ensure the timely and successful delivery of our contracts, according to funder and school needs.

ROLE SUMMARY

As a Contract Manager and Facilitator, you will be responsible for the whole process of delivering Primary Engineer programmes and will form part of an integral team within the business. From a Contract manager in the planning stage: liaising and building a relationship with the funder; recruiting schools to participate in the programme; preparing for the event. To facilitating the events: being the charismatic, customer-facing point of contact for funders, teachers and pupils; presenting in front of large audiences; leading sections of the training. To completing the process: carrying out the post-event evaluation and analysing the success of each event in order to feedback to the rest of the company possible ways to enhance delivery.

Who we’re looking for:

Customer-Centric individuals:

• Invests in getting to know every funder individually to build strong, lasting relationships

• Champions customer service excellence in every interaction with our contract stakeholders

• Proactively solves queries and issues so that all stakeholders feel listened to and valued

• Analyse stakeholder behaviour to enhance relationships and inform business strategy

Planners:

• Establish efficient and consistent processes that underpin the delivery of our Mission

• Manages time to consistently drive operations and improve stakeholder experience

• Always strives to improve and sets an ambitious bar for the company’s operational standards

• Takes individual accountability for all aspects of their own performance

Presenters:

• Charismatic public speakers that can capture and engage an audience

• Ability to communicate, present and influence credibly and effectively both verbally and in writing, at all levels of the organisation

Performance drivers:

• Develop existing contract relationships; encourage renewal and increase school uptake numbers

• Evaluate stakeholder relationships to identify opportunities to retain and grow our business

• Enhance Primary Engineer’s reputation by identifying ways to improve our service and exploring opportunities to add value to our programme offering

Team Players:

• Supports and communicates with all team members

• Assists in creating a culture of feedback where all staff are supported to be the best they can be

• Evaluates own skill and knowledge gaps and proactively seeks opportunities for development in order to best support themselves, the team & company performance

Analysts:

• Forecast and track key account metrics as determined by Primary Engineer

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Generate accurate reports on the status of their contracts

Desired Experience:

• Account Management/ Client management

• Training/ Presenting

• Business Development / Sales

• Organising Events / Exhibitions

• Industry: Education

POSITION WITHIN THE ORGANISATION

Reports to: Service Delivery Manager

Working within a team of Contract managers and facilitators

Location: Place of work will be AMS Neve, Billington Road Technology Park, Burnley. You must be willing to travel nation-wide throughout term time so expect to be out of the office onsite organising live events as required. There is also the potential for home working in this role, by prior arrangement.

HOURS
The post is full-time at 37.5 hours per week

Hours of work will be Monday to Friday between 08:30 and 16:30

29 days holiday per annum including bank holidays

The role will be subject to a 3-month probationary period

BENEFITS

• Flexible working for an early finish on Fridays (3 pm)

• An additional day holiday for each year of employment up to 5 years

• Work from home opportunities

• Laptop and phone provided

• Working with some of the world’s largest blue-chip companies as part of their school outreach activities

• Opportunities to engage with inspiring people and companies, including industry site visits and conferences

HOW TO APPLY:

Please email your CV and cover letter to recruitment@primaryengineer.com

Note: Applications without a cover letter will not be considered.