We’re looking for individuals who share our passion about changing lives through STEM & Engineering engagement and making a positive impact on the future careers of young people. Our vision as a not-for-profit company is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age. 

Joining us means joining a value-led team where no two days are identical. You’ll collaborate with global blue-chip companies on meaningful social outreach, travel nationally to represent our vision, and grow professionally in an environment that truly values your contribution.

Our Service Delivery Team is expanding and on the lookout for someone who loves engaging with people, building relationships, and enjoys delivering good customer service. 

Within the team you’ll play a key role by creating the bridge between Partners who fund our programmes and the schools we deliver the programmes with.   

What you’ll focus on: 

• Connecting with schools by phone and email, getting them excited about our activities and supporting their registration and ongoing involvement 

• Support teachers throughout their journey with us, helping them deliver fun, inspiring engineering experiences 

• Where suitable, head out to events across the UK to support our activities in action and cheer on the pupils taking part 

• Help schools overcome any challenges so their pupils can be inspired by engineering 

• Handle incoming calls and emails 

• Keep our CRM up to date with accurate information 

• Work closely with colleagues to keep things running smoothly 

• Deliver brilliant customer service every day 

  

What you’ll get: 

• Salary of £27,000 per year 

• Full-time role, 37.5 hours weekly (8:30am – 4:30pm, Mon – Fri) 

• 30-minute lunch break daily 

• 29 days holiday (including bank holidays) 

• Holiday allowance that increases over time 

• The chance to work with some of the world’s biggest and most exciting companies on their school outreach 

• Opportunities to travel across the UK 

• Meet inspiring people and organisations doing amazing things 

• Health Cash Plan with tech/retail savings, healthcare cash back and support, gym discounts, and more 

• Cycle scheme 

• Life insurance at 3x your salary 

• Early finish on the last Friday of every month 

• Casual office dress code 

• Opportunities for learning, development, and career progression in a growing organisation 

  

We’re looking for someone who… 

• Has at least 1 year of experience in a customer-focused role 

• Builds great relationships and communicates clearly (both in conversation and writing) 

• Can work towards goals and stick to agreed timeframes 

• Is organised, detail-focused, and confident managing multiple tasks 

• Is comfortable using Microsoft 365, Excel, Outlook and has CRM experience 

• Is confident reaching out and enjoys helping people.  

You do not have to meet 100% of the requirements to apply so if you think you’re a good fit, then we want to hear from you!

To apply please submit a CV with covering letter to recruitment@primaryengineer.com